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STORE POLICIES

  • PURCHASING FIREARMS ONLINE

    It is illegal to ship firearms to your house or anyone not holding an active Federal Firearms License (FFL). For that reason, firearms purchased online may be picked up at our store or shipped to an FFL (gun store) near you. We will contact and verify the FFL you select during checkout before we ship your firearm(s). If your dealer is slow to respond to our request for a copy of their FFL, it may cause a delay in shipment. The buyer is encouraged to contact the receiving FFL licensee before purchase.

  • TRANSFER FEES

    Many dealers will charge a transfer fee, typically ranging from about $20 - $50. Utah FAST has no control over the fees another dealer charges, nor do we know what fee they will charge. Please contact your dealer to inquire about any applicable transfer fees prior to placing your order. Any transfer fee, pickup fee, delivery fee, or any other fee that your dealer may charge are between you and your dealer, as per whatever pricing you and your dealer have agreed to.
    You can view our Firearm Transfer Information which includes our transfer fees here.

  • PRODUCT PHOTOS

    Many of our product photos are provided by their respective manufacturers, and we can not guarantee they will match the physical item exactly. For specific features, info, and included accessories, please read the product descriptions, and do not rely solely upon the product photos.

  • RETURNS/CANCELLATIONS

    If you are not satisfied with your purchase, please contact us for a Return Form request within 10 business days of the receipt of the product. Please be sure to include your original order number and relevant contact information.
    If the item is returned unopened in the original box, we will exchange it, offer you store credit, or offer you a refund, less 25% restocking fee, based on your original method of payment. The product must be returned within 10 business days of the issuance of the RMA. All products must be packed in the original packaging, including any accessories, manuals, documentation, and registration that shipped with the product. A 15% open box fee in addition to the 25% restocking fee (totaling 40%) will be assessed on any sealed product that is opened or removed from its original packaging.
    NOTE: We recommend that you use a carrier that offers shipment tracking for all returns, and either insure your package for safe return or declare the full value of the shipment so that you are protected if the shipment is lost or damaged in transit. If you chose not to use a carrier that offers tracking and insure or declare the full value of the product, you will be responsible for any loss or damage to the product during shipping.
    The United States Postal Service (USPS) offers limited tracking capabilities and that there is a 30-calendar-day waiting period before USPS will initiate a trace. The customer is responsible for shipping charges both ways on returns, as well as for shipping charges on shipments that are refused.
    If a firearm is shipped to another FFL and is not picked up from the destination FFL, the customer is responsible for the return shipping charges and a 25% restocking fee.

  • NON-RETURNABLE ITEMS:

    Due to safety, legal, and regulatory reasons, our return policy does not apply to the following items.
    Sales on the following items are final:

    • Firearms (including any serialized items ex. lower receivers/frames, etc.)
    • NFA (class 3) items, such as suppressors, machine guns, etc.
    • Black-Powder Guns
    • Illumination devices, electronic sights, and optics
    • Ammunition
    • Casings
    • Gunpowder
    • Primers
    • Special orders
    • Products sold "as is" or "used" or that have been installed or used after receipt
    • Consumables
  • USED FIREARMS

    All used firearms are sold as is, and may not be returned. Some manufacturers will honor warranties even if you are not the original owner. Please contact the original manufacturer for all warranty information requests on used firearms. Description and photos (if available) are provided by the seller and based on actual items being offered for sale. Items being sold in this manner will be marked as such. All sales on used items are final.

  • GENERAL FIREARM SALES

    All firearms, magazines, receivers, and restricted law enforcement items are sold and shipped in accordance with all existing federal, state, and local laws and regulations. Many of the firearms, magazines, and parts for sale on this website may be restricted or prohibited in your area. Please check your local and state regulations before ordering.
    All new firearms are shipped in the original manufacturer's box, with magazine(s), accessories, and applicable warranty. Under no condition will we swap magazines or other components to make a firearm legal in your state.
    Firearms requiring warranty work must be returned to the factory within 1 year of purchase for repair. Accessories and special order items not normally sold by our store will not be covered under warranty even if these products are part of an integrated firearms package unless we have guaranteed the entire package in writing. Please contact the original manufacturer for warranty information on all accessories and special order items.

    For firearm purchases, The Bureau of Criminal Identification (BCI) will charge a $7.50 Background Check Fee to all Utah Residents who do not possess a valid Utah concealed firearm permit. As we do not know whether or not you have a valid permit, this fee is not collected by our website, but it will be required to be paid at the time of pickup if you are a Utah Resident who does not possess a valid Utah concealed firearm permit. We are required to collect this fee as per U.C.A. § 76-10-526.12(a)(i), which states "All dealers shall collect a criminal history background check fee which is $7.50."
    All Utah residents who provide a valid Utah concealed firearm permit at the time the firearm is transferred are exempt from paying this fee.

  • CUSTOMER SERVICE

    If you encounter any problems with your order or the checkout process, or if you have any questions about the status of your order, simply contact our customer service staff through our Contact Us page.
  • CONSUMER DATA PRIVACY

    We respect your privacy and are committed to protecting it.
    The Credit Card Billing Information, Shipping Information, and Contact Information in our checkout process are required in order to process your order and deliver the product to you. We store some information for accounting reasons. Your information will not be shown to third parties not involved in the transaction, nor used to send you any unrequested information. The entire Checkout process is handled through a secure SSL-encrypted connection.
    The Credit Card Billing Information is sent directly to our payment provider who processes your credit card transaction. The credit card information is neither recorded nor stored by us, and it can only be accessed by our payment provider. Each transaction has a very high level of security. Your credit card details are sent directly to the payment provider over a secure SSL-encrypted connection. They are not processed on our servers at any stage of the transaction, nor are they stored on our server.
  • SECURE TRANSMISSION

    All information collected during the checkout process is transmitted via industry standard Transport Layer Security (TLS). A Transport Layer Security (TLS) Certificate (or SSL Certificate) creates an encrypted connection between a Web site and a visitor's Web browser. This link ensures that all data passed between the Web site and the browser remains private and secure.

  • ORDER FULFILLMENT

    All orders are shipped within 3 to 10 business days, often on the same or following business day using USPS, UPS, or FedEx. Tracking numbers are provided to you whenever available. Please note that during times of high volume, or if your dealer is slow to respond to FFL requests, shipment delays may occur. Please allow us up to 7 business days for such cases. For items that will be drop-shipped from a distributor warehouse, please allow us an additional 1-2 business days for processing.
    Please Note: For firearm purchases, tracking only indicates when the package has been received by us or by your dealer, NOT when it is ready for pickup. To avoid unnecessary waiting, please allow us or your dealer a minimum of 3 working hours after the package has been received to complete the legally required acquisition process.

  • ONLINE PRICE & DESCRIPTION ERRORS

    Online inventory changes every day. Occasionally an item may appear on the site by mistake or the item's description may contain a typographical error. We do not guarantee that titles, descriptions, pictures, or prices on our site are error-free. We reserve the right to refuse any order including but not limited to orders for items with errors in the description or price. In the event that we cancel an order, we will not charge the customer's credit card or we will refund the money.
    If an item's description contains an error such as incorrect photo, price, accessory, or description, and a customer makes the order, we will not process the order without first contacting the customer. If the order is mistakenly shipped, we may advise the customer to return the item in an unopened condition and we will refund the customer. By placing an order, the customer agrees that Utah FAST will be the final arbiter of discrepancies in the online catalog.

  • AMMUNITION PURCHASES

    You must be 18 or older to purchase rifle or shotgun ammunition and 21 or older to purchase handgun ammunition. All ammunition will be shipped ground with adult signature required. Always make sure to use the correct ammunition for your specific firearms. Check your local laws for any other regulations.
    *All ammunition sales will comply with local and state laws and will not be shipped to any restricted areas.*

  • SHIPMENT DELAYS

    Due to the influx of demand in our industry, orders may be delayed in processing due to low inventory by our distributors, or customers ordering firearms that are not compliant within their state, are not the responsibility of Utah FAST. Each request for a refund will be evaluated on a case-by-case basis, and all refunds may incur a restocking fee.
    For any questions please contact us but understand we are oftentimes working with our vendors, and not always able to provide estimations on order shipment.
    By submitting your order, you agree to these terms and understand we are experiencing longer than normal shipment times on all orders and that canceled orders may be subject to a restocking fee.

    Thank you for your continued business, we appreciate your patience and understanding!